Privacy Policy

Effective Date: 01.01.2025

Reflect & Reset Consultancy
www.reflectandresetconsultancy.co.uk
reflect.reset.consultancy@hotmail.com

1. Introduction

This Privacy Policy explains how Reflect & Reset Consultancy collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or visiting our website, you agree to the practices described in this policy.

2. What Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Data: Your name, email address, telephone number, and address
Service Information: Information you provide about your home, routines, goals, or lifestyle relevant to organising or coaching sessions
Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and analytics tools

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our services, including (but not limited to) coaching and consultations
To contact you with updates, reminders, and service-related communications
To improve our services and website functionality
To comply with legal or regulatory obligations

We only process your data when we have a lawful basis to do so, such as your consent, to fulfil a contract, or to comply with legal obligations.

4. How We Share Your Data

We do not sell or rent your personal data. We may share it with:

Service Providers: Third parties that help us deliver our services (e.g. booking tools, payment processors, email services)
Regulators or Law Enforcement: Where required by law or to protect our rights or safety

All third-party services we use comply with data protection laws and only process your data on our instructions.

5. International Transfers

Some of our service providers may be located outside the UK. When this occurs, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (in certain circumstances)
Object to or restrict processing
Withdraw consent at any time (if processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, please contact us at reflect.reset.consultancy@hotmail.com.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described above, or as required by law (e.g. tax or accounting requirements). Once no longer needed, your data will be securely deleted or anonymised.

8. Cookies

Our website may use cookies and similar technologies to improve user experience and collect usage data. You can manage your cookie settings through your browser.

For more details, please see our Cookie Policy (if applicable).

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The latest version will always be available on our website, with the effective date clearly stated.

10. Contact Us

If you have any questions about this policy or how we handle your personal data, please contact:

Reflect & Reset Consultancy

reflect.reset.consultancy@hotmail.com